At Printerlyhq, we aim to provide top-quality printers and accessories to meet your needs. If you’re not completely satisfied with your purchase, we offer a simple and transparent refund process for your peace of mind. Please read the details below to understand your rights and how we handle returns and refunds.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • Time Frame: You must request a refund within 30 days of delivery or purchase.
  • Product Condition: The item must be unused, in resalable condition, and in its original packaging with all manuals, accessories, and documentation included.
  • Proof of Purchase: You must provide proof of purchase, such as an order number, receipt, or invoice.

Please note: Some items are excluded from refunds, including consumables (ink, toner, paper) and opened or used products unless they are defective.

How to Request a Refund

  1. Contact Us: Email our customer service at info@printerlyhq with your order number and reason for return.
  2. Get Return Authorization: We’ll provide you with a Return Authorization (RA) number and instructions for sending the product back.
  3. Return Shipping: You are responsible for return shipping unless the item is defective or incorrect. We recommend using tracked and insured shipping.
  4. Product Inspection: Once we receive the product, we’ll inspect it to ensure it meets our return criteria.

Refund Processing

  • Refund Method: Approved refunds will be issued to your original payment method. Please allow 10–14 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: If the item is returned damaged or missing parts, we may issue a partial refund based on its condition.

Non-Refundable Items

We cannot refund the following:

  • Opened consumables (ink, toner, paper) unless defective
  • Items marked as Final Sale or Clearance
  • Opened or used printers and accessories (unless defective)
  • Gift cards or store credit
  • Products returned after the 30-day window

Defective or Damaged Products

If your product is defective or damaged, we’ll provide a full refund or replacement at no cost.

  • Defective Products: If a product has a manufacturing defect, we’ll replace it or refund you.
  • Damaged Products: If an item is damaged during shipping, contact us within 5 business days with photos of the item and packaging. We’ll arrange for a return and replacement or refund.

Exchanges

We currently do not offer direct exchanges. If you want a different item, please return your original purchase for a refund and place a new order.

Order Cancellations

  • Before Shipment: Contact us immediately to cancel and receive a full refund.
  • After Shipment: You will need to follow our standard return process.

Customer Support

If you have any questions about this policy, our support team is here to help.

📧 Email: info@printerlyhq
🕘 Business Hours: Mon–Sat, 9:00 AM – 5:00 PM

Quick Return Guide 🛒

We want you to be 100% happy with your purchase. If something’s not right, here’s how returns work at Printerlyhq:

✅ 30-Day Window – Request a return within 30 days of delivery.
✅ Like-New Condition – Items must be unused, in original packaging, with all parts and manuals.
✅ Proof of Purchase – Keep your order number or receipt handy.

How to Return

1️⃣ Email us at info@printerlyhq with your order number and reason for return.
2️⃣ We’ll send you a Return Authorization and shipping instructions.
3️⃣ Ship the product back (we cover shipping if it’s defective or incorrect).

Refunds

  • Approved refunds go back to your original payment method in 10–14 business days.
  • Damaged or incomplete returns may get partial refunds.

Non-Returnable Items

❌ Opened ink, toner, or paper (unless defective)
❌ Final Sale or Clearance items
❌ Used printers/accessories (unless defective)

Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it regularly.